Welcome to Music Together® West Twin Cities!

Music Together West Twin Cities Center Policies

The following policies and procedures have been put in place to provide accessible, safe classrooms for your children. Please help to make our classes run efficiently by adhering to the following guidelines.

Cell Phone, Camera, Photo and Video Policy

Please silence cellphones and put them away for the duration of class. They are a major distraction to everyone attending the class and prevent active music-making with your child. If you have an emergency and expect a call, please communicate this to the teacher before class and step outside of the classroom to take the call, returning when you are done. 

Please no photos or filming in class. This is a privacy issue for the other families in class. You may take pictures before or after class, but not during class. Please do not include other children in the photos without the consent of their parent.

We may, on occasion, ask you to sign a waiver to allow us to take and use photos for our website and promotion. This is your personal decision and you are not required to sign the waiver. If you do not sign the waiver, we will not take your picture

Food and Drink (and Toys) Policy

Please do not bring food, drink or toys into the classroom. Not only is this important to maintain a clean space, but sippy cups, snacks, and toys become a major distraction to other children during class and pose an allergy and hygiene risk, too. If your child needs a drink or snack, please step out of the classroom and come back once they are through. Please feel free to breastfeed or bottle feed your baby in class as needed.

Guest Policy

If there is an instance when you need to bring a child guest or sibling to class, you must contact your teacher (ie. personally, via Shrooble, etc.) or us through email at: mtwtcllc@gmail.com at least 24 hours in advance to check on availability first. All guests must be scheduled to ensure that there is room in the class, and that your guest will not create overcrowding in the classroom. Overcrowding is unpleasant and can be unsafe for the children. Adult guests are always welcome, and do not need to be scheduled in advance. Teachers may turn unscheduled guests away at their discretion.

Hygiene Policy

Diaper changing is allowed in the restrooms only! All children who are not fully potty-trained must wear diapers of training pants in class. This is necessary for the sanitary safety and compliance with our leasing agreements at our locations. 

Inclement Weather

To check on class cancellations due to inclement weather, please check your e-mail, texts, or our website or call us at 763-529-2240. We usually decide to cancel class the morning of the class depending on the conditions in the area. Classes that must be cancelled due to inclement weather will be rescheduled.

Please Note: To receive text notifications, you will need to sign up via SMS Text Opt-In. 

Location Policies

Our classes are held in public spaces (churches, dance studios, music studios, preschools, and synagogues) We are grateful that these spaces provide a safe and clean environment for our program. Please be aware that others work in these locations and keep talking to a minimum in the hallways during business hours and special events.

Please be aware that for the safety of our little ones crawling around on the floor, we ask that everyone remove their shoes before entering the classroom. We encourage you to bring socks with non-skid bottoms. If you have a special need to wear shoes (orthotics), please let the teacher know. Some of our locations have a no shoes policy in the classroom to which we need to adhere (ie. Dance studios).

Please park strollers in designated areas, folding them where possible. 

Make-up Classes Policy

We welcome you to register for up to 2 make-ups a semester. Please use the online make-up scheduler. If you drop in on a class you may be turned away and asked to leave at the teacher's discretion. Please sign up each child separately, so if you have 2 children look for a class that has 2 open spots available. All make-ups must be scheduled at least a day in advance and must be used during the current semester. Please schedule make-ups as soon as you need them. Space is limited in classes, especially during the last weeks of the semester. As a courtesy, if you cannot attend a scheduled makeup class, please come back to the make-up scheduler and cancel as soon as possible so someone else can use that spot. You can CANCEL a scheduled makeup class on the next page, look for the "Cancel" tab. Follow the prompts to “Find” your make-up class and then click “Cancel” next to make-up you wish to cancel. If you have questions regarding this policy, a special request or a challenge in scheduling or cancelling a make-up, contact us at mtwtcllc@gmail.com or call or our Business Manager at 612-616-1379.

Participation and Caregiver Policy

All attendees are expected to actively participate in the class. This means singing and dancing (regardless of your perceived abilities)! Please keep non-music related talking to a minimum. The parent or attending caregiver assumes all safety and behavioral responsibility for the children. This includes enforcing classroom rules such as no running in class unless teacher directed and no leaving the classroom without your adult. Children must always be directly supervised outside of the classroom. If your child is distressed during class, please take them to a quiet place and give them time to calm down and return to class when they are ready.

Refund and Class Credit Policy

  • Refunds must be requested in writing to mtwtcllc@gmail.com at least one week prior to the semester start date. No refunds will be given after that time.
  • Credit may be issued to your MTWTC account to apply to future classes with MTWTC. Full credit will be issued to your MTWTC account for refund requests received within one week of the semester start date. Credit will be prorated based on the date of notification and classes attended minus any non-refundable fees.

Non-Refundable Fees:

  • A $45 Service Fee will not be prorated as MTWTC pays a non-refundable service fee to Music Together, LLC for each family registered.
  • The new family registration fee of $15 is non-refundable and no class credit will be issued.
  • Family Materials: CDs, songbook and Parent Guide DVD, etc., are a mandatory part of the curriculum non-returnable.

Non-Transferable Registration

  • Registrations are non-transferable. If you are unable to take a class for which you have paid, please email us at mtwtcllc@gmail.com.
  • We do recognize the need to switch classes within the semester to accommodate life changes. We will work with you to accommodate a class change request, provided space is available. Please connect with us to with any class change requests.

Wellness Policy

If you or your child is not feeling well or has a runny nose (no matter the color), please stay home. We will be happy to help you schedule a make-up class for a later date. If you or your child displays symptoms of illness while in class, such as excessive coughing or runny nose that hinders your child's participation in class, you may be asked to leave the class for the day. Please do not be upset, but understand that this is for the good of all our children, including your own.
If in doubt,
Schedule a Make-up or email us at mtwtcllc@gmail.com.

Updated 2.25.18